Contact Information

At Royal Point, we are committed to providing exceptional service and supporting our customers at every step. If you have any questions regarding our products, order status, shipping, or returns, please do not hesitate to reach out to our dedicated support team using the details below.

How to Reach Us

• Trading Name: Royal Point

• Operating Company: MAX INTERMEDIAÇÕES LIMITED

• Company Registration Number: 16852453

• Registered Office Address: 90 YORK WY, POOLE, UNITED KINGDOM, N1 9AG

• Customer Support Email: royalpointuk@outlook.com

• Telephone Support: +44 7386 261489

Customer Service Hours

Our customer care team is available to assist you during the following hours:

• Monday – Friday: 09:00 – 17:00 (GMT)

• Saturday – Sunday: Closed

• Public Holidays: Closed

We aim to respond to all email inquiries and voice messages within 24 to 48 hours during business days.

How We Can Help

When contacting us about an existing purchase, please include your Full Name and Order Number (e.g., #RP1001) in your message so we can assist you as swiftly as possible.

• For Order Tracking: Tracking numbers are issued via email within 48 hours of purchase. Please check your spam/junk folder before contacting us regarding a missing code.

• For Returns & Refunds: Please review our Return and Refund Policy prior to contacting us to initiate a return request.