Shipping policy

Shipping Policy

At Royal Point, we are committed to delivering your orders efficiently, safely, and transparently. This policy details our order processing timeframes, estimated shipping schedules, and tracking procedures.

1. Order Processing & Dispatch

  • Order Cut-Off & Processing: Orders are processed and prepared for shipment Monday through Friday, excluding public holidays.

  • Dispatch Timeline: Once your order is confirmed and payment is authorized, your package will be dispatched within 2 working days.

  • Order Confirmation: Upon placing an order, you will receive an automated order confirmation email containing your purchase details.

2. Tracking Information

  • Tracking Code Issuance: A unique tracking number and link will be sent to your registered email address within 48 hours following your purchase.

  • Tracking Your Shipment: You can monitor the progress of your parcel at any time using the tracking link provided in your shipping confirmation email. Please allow up to 24 hours after receiving your code for the initial tracking details to update on the courier's system.

3. Delivery Timeframes & Rates

We deliver to physical residential and commercial addresses across the United Kingdom.

  • Estimated Delivery Time: Delivery takes up to 15 days from the date of dispatch.

  • Shipping Cost: Free standard shipping (or as specified at checkout).

While we make every effort to deliver your order within the estimated 15-day window, delivery times are estimates and may occasionally be impacted by external factors such as courier delays, seasonal peak volumes, or severe weather conditions.

4. Statutory Delivery Terms

In accordance with UK Consumer Protection Regulations and the Consumer Rights Act 2015, all orders will be delivered within 30 days of the purchase date. In the unlikely event that your package does not arrive within this statutory period, you hold the right to request a full refund or a replacement shipment.

5. Incorrect Shipping Information

Please ensure that your full shipping address and contact details are accurate prior to completing checkout.

  • Royal Point is not responsible for delayed or failed deliveries resulting from incomplete or inaccurate addresses provided at purchase.

  • If you notice an error in your shipping details, please contact us immediately at royalpointuk@outlook.com. Once an order has been dispatched, modifications to the shipping address can no longer be made.

6. Damaged, Missing, or Lost Packages

  • Damaged Goods upon Delivery: If your package arrives visibly damaged or defective, please retain all original packaging and contact us within 48 hours of receipt at royalpointuk@outlook.com with clear photographical evidence so we can resolve the issue promptly.

  • Lost or Delayed Items: If your order has not arrived after the estimated 15-day delivery window and your tracking code shows no recent updates, please reach out to our customer care team. We will liaise with the courier service to locate your parcel or arrange a suitable solution.

7. Company & Contact Details

For any queries regarding your shipment, order status, or tracking details, please contact customer support:

  • Trading Name: Royal Point

  • Operating Company: MAX INTERMEDIAÇÕES LIMITED

  • Company Number: 16852453

  • Registered Address: 90 YORK WY, POOLE, UNITED KINGDOM, N1 9AG

  • Email: royalpointuk@outlook.com

  • Telephone: +44 7386 261489